Delete Your Account

1. Delete Your Account in the App

The fastest way is directly in the Sira app. You do not need to contact us, create anything, or wait for approval.

• Open the Sira app and make sure you are signed in.
• Go to Account, then Settings.
• Tap Delete Account.
• Read the warning, then tell us briefly why you are leaving.
• Enter your password to confirm.

Your account is deleted immediately once confirmed. You are signed out on every device, and you will not be able to sign in again.

2. If You Cannot Use the In-App Option

If you signed up with Apple or Google and never set a password, or you have lost access to your account, email us and we will delete it for you.

We will verify that the request comes from the account holder, then delete the account and confirm by email within 30 days, and usually much sooner.

3. What Gets Deleted

When your account is deleted, we permanently erase the personal information attached to it:

• Your name and username
• Your email address and phone number
• Your profile photo, which is removed from our file storage
• Your saved delivery addresses
• Your gender and other profile details
• Your password and any saved sign-in credentials
• Your email and push notification preferences

Your sign-in credentials are destroyed as part of this, so the account can no longer be accessed by anyone, including us. The email address is released and can be used to register again in future.

4. What We Keep, and Why

We retain records of completed orders and payments after your personal details are erased. These records are stripped of information that identifies you and can no longer be linked back to you.

We keep them because we are required to:

• Financial and tax records. Nigerian law requires businesses to retain transaction records for a defined period.
• Vendor payments. Vendors who fulfilled your orders have their own settlement records.
• Fraud and dispute history. Retained in anonymised form to protect buyers and vendors.

These records contain no name, email address, phone number or delivery address once your account is deleted.

5. Before You Delete

A few things worth knowing, because none of them can be recovered afterwards:

• Any gift card balance or wallet credit on your account is forfeited.
• Orders still in progress should be allowed to complete first — you will lose access to their tracking and delivery updates.
• Your order history becomes permanently unavailable to you.
• Gifts you have scheduled to send will not be delivered.

If you only want to stop hearing from us, you do not need to delete your account. You can turn off notifications and marketing emails in Account → Settings instead.

6. Questions

If you are unsure about anything on this page, or want to know what data we hold about you before deciding, contact us.